It's human nature that we love to rant and complain about things. Too seldom due we extoll the kudos, especially to larger companies. Well I figured I had a good opportunity to hand out some praise today. About a month ago I bought a the Logitech wireless iPod headphones at a deal I couldn't pass up. They retail for $199.00, but buy.com had them on sale for $79.99 with a $50.00 rebate. They're not quite as cheap today, but the rebate is still in effect. Well so much for my shopping prowess and onto the real reason I'm writing this. All worked fine with them for about a month. Then the right headphone went out on me. I cynically thought that I now had my reason why I got them so cheap. But, today I called Logitech's tech support. After the usual press this number dance, I got put on hold for 5 minutes. It was worth it. After I chatted with a pleasant gentlemen he figured he needed to replace the unit. (I had done a lot of the typical troubleshooting prior to calling. Trying another iPod etc.) He took my name and address and said he'd have a new unit to me within a week. I asked for the address where to send the broken one to, he replied that wasn't necessary. Just obliterate the serial number and toss it. Nice doing business with Logitech. I'll be buying more of their products.
- mark's blog
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